1. Who we are
Now Insurance Agency is an online insurance intermediary with a registered business address at Mumbi House. We help individuals, families and organisations compare and arrange insurance products offered by licensed insurers.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details, including your name, telephone number, email address and location.
- Quote and application information, including age, family composition, selected benefits, insurer preferences and cover limits.
- Information needed by an insurer to assess or administer a policy, which may include identification, payment, beneficiary or health-related information.
- Enquiry records and communications sent by email, telephone, WhatsApp or website forms.
- Technical information such as browser type, device information, IP address and basic website usage data where analytics or security tools are enabled.
Please provide another person’s information only when you are authorised to do so.
3. How and why we use your information
We process personal information to respond to enquiries, prepare and compare quotations, submit applications at your request, communicate with insurers and service providers, administer policies, support claims and renewals, keep appropriate business records, prevent fraud, secure our services and comply with legal or regulatory obligations.
Depending on the circumstances, our legal basis may be your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation or our legitimate business interests where those interests do not override your rights.
6. Retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide ongoing service, resolve disputes and meet legal, accounting or regulatory requirements. Retention periods vary by record type and insurer requirements.
We use reasonable administrative, technical and organisational safeguards to protect information. No method of transmission or storage is completely secure, so please avoid sending unnecessary sensitive information through unsecured channels.
7. Your data protection rights
Subject to the Data Protection Act, 2019 and applicable exceptions, you may ask to be informed about how your data is used, access it, correct inaccurate information, object to certain processing, request restriction or deletion, and receive certain information in a portable form. Where processing is based on consent, you may withdraw that consent.
To make a request, contact us using the details below. We may need to verify your identity. You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner.
8. Children’s information
Insurance enquiries may include information about children or dependants. A parent, guardian or other authorised adult should provide that information. We process it only as needed to provide the requested insurance assistance and in accordance with applicable law.
9. Changes to this policy
We may update this policy to reflect changes in our services, business practices or legal requirements. The latest version will appear on this page with a revised “Last updated” date.
10. Contact us
Now Insurance Agency operates exclusively online. For questions or requests about personal information, email info@nowinsurance.co.ke or call +254 718 805 054. Our registered business address is Mumbi House.