Delivery Information

Overview

At Now Insurance Agency, we are dedicated to ensuring a seamless and efficient experience for all our clients. While our primary services focus on insurance, retirement, and investment products, we understand the importance of clear and timely communication. Below is everything you need to know about our delivery process:

1. Digital Delivery

For most of our services, including insurance policy documents, retirement plan details, and investment product information, delivery is managed electronically. This method ensures that you receive your documents quickly and securely. Here’s how it works:

• Email Delivery: All policy documents, confirmations, and related communications will be sent to the email address you provide. Please ensure that your email address is up-to-date and check your inbox and spam folder regularly.

• Online Portal Access: You can access your policy documents, account details, and other relevant information through our secure online portal at https://insurekenya.com/. Login credentials and instructions will be sent to you via email.

2. Physical Documents

If you prefer physical copies of your documents or if specific regulatory requirements necessitate them, we can provide hard copies. Here’s the process:

• Document Preparation: Once your policy is finalized or your investment is confirmed, physical copies of your documents will be prepared.

• Delivery Method: Documents will be sent via courier or postal service. You will be notified via email when your documents are dispatched.

• Delivery Timeframe: Physical documents typically take 3-5 business days to arrive, depending on your location. For international deliveries, please allow additional time.

3. Document Verification and Updates

• Document Verification: Upon receiving your documents, please review them carefully to ensure all details are accurate. If you spot any discrepancies, contact us immediately.

• Updates and Changes: For any changes to your policy or investment details, or to request additional documents, please reach out to us. We will process updates and dispatch any new documents promptly.

4. Contact Us

If you have any questions about the delivery of your documents or need assistance with your account, please do not hesitate to contact us:

• Phone: +254-722-111-760
• Email: info@insurekenya.com
• Address: Now Insurance Agency, Mumbi House, Kasarani, Nairobi, P.O. Box 60653 – 00200, Nairobi
• Website: https://insurekenya.com/

5. Tracking and Support

• Tracking: For physical deliveries, we will provide a tracking number once your documents are dispatched. You can use this number to monitor the status of your delivery.

• Support: Our customer service team is available to assist with any delivery-related queries or issues. Contact us via the details above for prompt support.

6. Privacy and Security

We prioritize the security of your information. All documents are sent through secure channels, and we ensure that all personal data is protected in compliance with applicable regulations.

Thank you for choosing Now Insurance Agency. We are committed to providing you with the highest level of service and support.