Return Policy
At Now Insurance Agency, we are committed to providing excellent service and ensuring customer satisfaction. If you are dissatisfied with our products or services, please review our return policy below.
1. Eligibility for Returns
We offer returns or cancellations under the following conditions:
- Insurance Policies: If you wish to cancel an insurance policy, notify us within 14 days of purchase or the policy's effective date (whichever comes first). A full refund may be issued, provided no claims have been made during this period.
- Investment Products: Investment cancellations may be subject to terms and conditions set by our partners and regulatory guidelines. Please get in touch with us to determine eligibility.
- Retirement Products: Returns or adjustments to retirement products are subject to specific policies and the nature of the product. Terms may vary depending on the provider and the product.
2. Non-Refundable Products
Certain products and services may not be eligible for refunds, including:
- Customized or personalized plans tailored specifically to your needs.
- Products where a claim or service has been utilized.
3. Process for Returns
To initiate a return or cancellation:
- Contact our customer support team via email at info@insurekenya.com or by calling +254-722-111-760.
- Provide your policy or account details along with a reason for cancellation.
- Our team will review your request and provide instructions on the next steps.
4. Refunds
Refunds will be processed within 14 business days of the cancellation confirmation. Refunds will be issued to the original payment method unless otherwise agreed. Please note that certain administrative fees may apply.
5. Exceptions
Refunds may not be available for certain products due to regulatory requirements, usage of services, or other factors.
6. Contact Us
If you have any questions or need further assistance regarding returns or cancellations, please reach out to our customer service team:
Now Insurance Agency
Mumbi House, Kasarani
P.O. Box 60653 – 00200, Nairobi
Email: info@insurekenya.com
Phone: +254-722-111-760
We are committed to resolving your concerns efficiently and ensuring your satisfaction with our services.