Delivery Information
At Now Insurance Agency, we
are committed to providing a seamless and efficient delivery process for all
our insurance, retirement, and investment products. Our online platform allows
you to access our services conveniently, ensuring that your financial solutions
are delivered to you promptly and hassle-free.
Electronic Delivery
All our insurance policies,
retirement plans, and investment products are delivered electronically via
email or through our secure online platform. Upon successful completion of your
purchase, you will receive a confirmation email with all relevant documentation
and information.
- Email Confirmation: You will receive an email containing your policy documents, investment
details, and any other relevant information within 24 hours of completing the
transaction.
- Online Account Access: You can also access your products at any time
through your account on our website, where all your documents are securely
stored.
Physical Delivery (On Request)
If you require physical copies of your insurance policy or other documents, we offer an optional physical delivery service. This can be arranged during the purchase process or upon request via our customer service team. Delivery will be made to the address provided, and additional charges may apply for this service depending on your location.
- Delivery Time:
Physical
documents will be dispatched within 1–2 business days after your request,
depending on your location within Kenya.
- Courier Services: We partner with reputable courier services to ensure timely and secure
delivery.
Delivery Costs
- Electronic Delivery: All electronic deliveries are free of charge.
- Physical Delivery: If you opt for physical delivery, a standard shipping fee will be
charged based on the delivery location. The exact amount will be calculated at
checkout or communicated by our customer service team.
Tracking Your Delivery
For physical deliveries, we
will provide you with tracking information once your documents are dispatched.
You can track the delivery status of your package through our
courier partner's platform.
Delivery Issues
In the rare event that there
are any delays or issues with your delivery, please get in touch with our customer service team at +254722111760 or email info@insurekenya.com
for immediate assistance. We are dedicated to resolving any issues promptly to
ensure that you receive your products as quickly as possible.
Returns and Refunds
We do not offer returns for
insurance policies, retirement plans, or investment products once the
transaction has been completed. However, in cases of discrepancies or errors in
the documentation, please reach out to our customer service team, and we will
work to correct the issue.