At Now Insurance Agency, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information necessary to provide you with our services. The types of information we collect include:

• Personal Details: Name, email address, phone number, physical address, identification numbers (such as your ID or passport number), and any other information you provide while interacting with us.
  
• Financial Information: Bank account details, payment card information, and details related to insurance policies, retirement funds, and investment products.
• Technical Information: IP address, browser type, access times, pages viewed, and any other data collected through cookies and tracking technologies to enhance your user experience.
• Communication Records: Any messages, inquiries, or feedback provided through our website, email, or customer service channels.

How We Use Your Information

The personal information we collect is used for the following purposes:

• Providing Services: To process your insurance, retirement, and investment product requests, issue policies, manage claims, and deliver customer support.
• Personalization: To customize our services according to your preferences and needs, providing relevant offers and recommendations.
• Communication: To send you important updates, including policy changes, notifications, and customer service responses.
• Security and Compliance: To verify your identity, prevent fraud, and ensure compliance with legal and regulatory requirements.
• Improving Services: To analyze usage trends, enhance website functionality, and optimize our service offerings based on customer feedback.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted partners such as insurance carriers, underwriters, and payment processors to facilitate transactions and deliver services.
• Legal Requirements: We may disclose your information if required by law, regulation, or a court order to comply with legal obligations or protect our legal rights.
• Business Transactions: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of the business assets.

Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses secure encryption technologies to safeguard sensitive data during transmission. Additionally, we regularly review our security practices to ensure the ongoing safety of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide tailored content. You can control cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain features on our website.

Your Rights

You have the following rights concerning your personal data:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate.
• Deletion: You may request the deletion of your personal information, subject to legal and regulatory obligations.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting our customer service team.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely dispose of it.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Now Insurance Agency

License: IRA/05/31670
Mumbi House, Kasarani
P.O. Box 60653 – 00200, Nairobi
Email: info@insurekenya.com
Phone: +254-722-111-760

We are committed to ensuring the privacy and security of your personal information and look forward to addressing any inquiries you may have.